It’s in the name…
iMend Ltd was founded in 2012 to provide a specialist repair service for the iPhone, iPad, iPod and Mac range of devices to the people of Sussex.
We still pride ourselves on a foundation of solid customer service with a free 90 day warranty on our repairs. We keep a comprehensive stock of high quality repair components to ensure we repair your device as fast as possible. Whether it’s a cracked screen, charging problems or your iPhone has gone for a swim, we can help.
We also stock refurbished devices and most of your common tech consumables for the home and office; printer ink, chargers, cables, USB sticks and much more!
Frequently Asked Questions
Click on one of the questions to reveal the answer. If you still have any questions, don’t hesitate to get in touch and we will be happy to help you.
In the unlikely event your Device is not repairable, we only charge a £15 diagnosis fee for iPhone/ iPad/ iPod, £30 for Macs or £40 for water damage repairs (due to sheer amount of labour involved)
It’s not uncommon for us to repair devices that have insurance or warranty, often because we are cheaper and faster than claiming upon insurance or waiting for a replacement device. However, we do stress that any of our repairs WILL invalidate your warranty or insurance policy, but you will be covered by our 90 day warranty should you choose to have your device repaired with us (except for liquid damaged devices).
When bringing in for repair please be sure to back up your data. Although we make every attempt to preserve data, and it is rarely lost, we cannot be held responsible for any loss of data.
We try very hard to make sure the repair is as seamless as possible, we test all of our repairs before they are returned to the customer, so as to avoid any problems. But occasionally a problem may crop up at a later date. Not to worry, this is why we offer 90 days warranty on our repairs, to give you peace of mind. Full details of our terms and conditions can be found by clicking here
Fun fact: Apple don’t sell any components at all! Where possible, we order OEM parts. OEM stands for Original Equipment Manufacturer, these are the companies who make the original components. OEM parts meet the same production standard as the original components. Where OEM isn’t available we will order the highest quality available. We use a wide range of suppliers to ensure we can maintain a good quality of repair components and ensure a long- lasting repair.
Whether you’re an individual with a handful of devices or a large business, we can offer a volume discount on repairs. Please enquire for more details.
We work in partnership with the One Stop Computer Store (OSCS) in our Billingshurst and Upper Beeding stores. OSCS specialise in the repair and sale of Desktops, Laptops and computer accessories. this allows us to offer our customers a varied range of technical support, 6 days a week at two high street locations in West Sussex.