Frequently Asked Questions
Click on one of the questions to reveal the answer. If you still have any questions, don’t hesitate to get in touch and we will be happy to help you.
Will you charge me even if you can’t fix my device?
In the unlikely event your Device is not repairable or the device does not turn on when booking in, we only charge a £15 diagnosis fee to cover the time investigating the repair. This is taken off the bill if we subsequently repair your device.
Will you repair devices that still have a warranty or insurance?
It’s not uncommon for us to repair devices that have insurance or warranty, often because we are cheaper and faster than claiming upon insurance or waiting for a replacement device. However, we do stress that any of our repairs WILL invalidate your warranty or insurance policy, but you will be covered by our 6 month warranty should you choose to have your device repaired with us (except for liquid damaged devices).
Will I lose any music, photos or data on my device when you repair it?
When bringing in for repair please be sure to back up your data. Although we make every attempt to preserve data, and it is rarely lost, we cannot be held responsible for any loss of data.
Do you provide a warranty on your work?
We try very hard to make sure the repair is as seamless as possible, we test all of our repairs before they are returned to the customer, so as to avoid any problems. But occasionally a problem may crop up at a later date. Not to worry, this is why we offer 6 months warranty on our repairs, to give you peace of mind. Full details of our terms and conditions can be found by clicking here
Do you use genuine Apple parts?
Where possible, we order OEM parts. OEM stands for Original Equipment Manufacturer, these are the companies who make the original components. OEM parts meet the same production standard as the original components. Where OEM isn’t available we will order the highest quality available. We use a wide range of suppliers to ensure we can maintain a good quality of repair components and ensure a long- lasting repair.