It’s in the name…

 

iMend Ltd was founded in 2012 to provide a specialist repair service for the iPhone, iPad, iPod and Mac range of devices to the people of Sussex. 

We still pride ourselves on a foundation of solid customer service with a free 90 day warranty on our repairs. We keep a comprehensive stock of high quality repair components to ensure we repair your device as fast as possible. Whether it’s a cracked screen, charging problems or your iPhone has gone for a swim, we can help.

We also stock refurbished devices and most of your common tech consumables for the home and office; printer ink, chargers, cables, USB sticks and much more! 

Frequently Asked Questions 

Click on one of the questions to reveal the answer. If you still have any questions, don’t hesitate to get in touch and we will be happy to help you.

CONTACT US

Will you charge me even if you can’t fix my device?

In the unlikely event your Device is not repairable, we only charge a £15 diagnosis fee for iPhone/ iPad/ iPod, £30 for Macs or £40 for water damage repairs (due to sheer amount of labour involved)

Will you repair devices that still have a warranty or insurance?

It’s not uncommon for us to repair devices that have insurance or warranty, often because we are cheaper and faster than claiming upon insurance or waiting for a replacement device. However, we do stress that any of our repairs WILL invalidate your warranty or insurance policy, but you will be covered by our 90 day warranty should you choose to have your device repaired with us (except for liquid damaged devices).

Will I lose any music, photos or data on my device when you repair it?

When bringing in for repair please be sure to back up your data. Although we make every attempt to preserve data, and it is rarely lost, we cannot be held responsible for any loss of data.

Do you provide a warranty on your work?

We try very hard to make sure the repair is as seamless as possible, we test all of our repairs before they are returned to the customer, so as to avoid any problems. But occasionally a problem may crop up at a later date. Not to worry, this is why we offer 90 days warranty on our repairs, to give you peace of mind. Full details of our terms and conditions can be found by clicking here

Do you use genuine Apple parts?

Fun fact: Apple don’t sell any components at all! Where possible, we order OEM parts. OEM stands for Original Equipment Manufacturer, these are the companies who make the original components. OEM parts meet the same production standard as the original components. Where OEM isn’t available we will order the highest quality available. We use a wide range of suppliers to ensure we can maintain a good quality of repair components and ensure a long- lasting repair.

iMend have always sorted my problems big and small with the max of speed and efficiency.
I can’t speak too highly of their friendliness, can-do attitude, professionalism and technical expertise

Aidan Walker

I have used iMend for iPhone repair after cracking my screen. Went to them again when my MacBook was causing issues. On both occasions the team were incredibly helpful and provided a superb service. Would highly recommend!

Patrick Walsh

After considering buying a new macbook, the guys at iMend managed to upgrade my old macbook by fitting an SSD in it, it’s lightning quick now which means I don’t have to buy a new one!
Thanks again, great service

Lucy Cowles

iMend responded to my enquiry almost immediately and started working on my iPhone within a few hours from first contact.
I can’t thank iMend enough for their reliability, efficiency and commitment to their clients!

Thea Wise

I would just like to say thanks for the fast and hassle free screen repair on my son’s iPad. 
I was kept informed at all times of what was happening and am really impressed with the service.

Rachael Lewis

For the most current reviews, please view on google here or our facebook page here

More than one device that needs fixing?

Whether you’re an individual with a handful of devices or a large business, we can offer a volume discount on repairs. Please enquire for more details.

CONTACT US

Teamwork makes the dream work!

We work  in partnership with the One Stop Computer Store (OSCS) in our Billingshurst and Upper Beeding stores. OSCS specialise in the repair and sale of Desktops, Laptops and computer accessories. this allows us to offer our customers a varied range of technical support, 6 days a week at two high street locations in West Sussex. 

CLICK HERE TO JUMP TO THE OSCS WEBSITE