Selling, Trading-in or Recycling
We do our very best to keep your tech lasting as long as possible. If you do choose to part with your old device, we understand 🙂 The allure of a newer device can be tempting!
We offer a range of options including Trade-in, disposal, data removal and we also sell refurbished devices.
Not all devices are something we can easily sell in our shops so we can’t guarantee that we will be able to offer trade-in on everything. We’d be happy to answer any questions you might have about your device and what it’s destiny/ resting place might be. Scroll down for more information on how the process works.
Selling or trading-in at iMend Ltd
We want to make it as easy as possible to sell on your old iPhone, iPad or Mac. Typically for us to give the best possible price, we would need to keep the device for 24 hours and run some tests to check the functions of the device, really putting it through its paces.
This helps us to offer a price that’s fair to us and fair to the customer. You’re welcome to call or email us with a brief description of the device, we may be able to inform you that it’s not something we can sell or we may encourage you to drop it in to one of our stores.
Keeping your data safe
We always handle data with the utmost protection and are GDPR compliant. We do not share your data with any third parties.
If we do buy your device from you , then we always ensure all your data is wiped from your hard drive or SSD by using MOD standards to erase and re-write over your data. We ensure there are no Apple ID locks and all devices have had a full reset.
If we replace the hard drive in the machine we wipe the drive then physically destroy the platters in the old hard drive, rendering the data unreadable. A bit overkill for some but no old hard drives leave our workshop in a readable condition, we don’t take any chances with your data.
We are also able to move your data on to another machine to ensure a safe transition away from your old tech on to the new.
Not all Devices are something we can easily sell in our shops, so please don’t be offended if we aren’t able to purchase your device. We will contact you to let you know your device needs collecting from our stores.
Please contact us to see if it’s something we may be interested in taking a look at. Alternatively you can drop it in to one of our stores. It could be a great way to grab yourself some cash towards a new laptop or maybe even put it towards a nice holiday?
Please note: If the device is not collected within 60 days from being informed, we will resell or recycle the device so as to reclaim back valuable space in our busy workshops.